Edith C. of Nanaimo, BC Canada
I am so impressed with your service. Have tried other Internet cruise companied and was disappointed. I’ve told many others to check your company out. Thank you for the best bargains, the best price and the best service.
CruCon is far superior value over booking directly with the cruise line. Everything promised was delivered.
CruCon was absolutely wonderful. Our 7nt Caribbean cruise was our very first cruise experience and naturally we had a great many questions. We had such a great time that we have already booked our second cruise through CruCon.
I really appreciated the extra care that CruCon paid to me. I can’t wait to plan my next vacation with you
Every trip booked with CruCon has been an easy and pleasant experience. Quick response to questions and follow up on details are the rule. Don’t have a favorite agent because they are all excellent. Thank you for patience and good humor.
We have been very happy with the service and knowledge of all the customer service people we have accessed. They are quick to respond to our questions and are extremely helpful. That is why we keep coming back.
The people at CruCon are very professional and friendly at all times and work closely with their clients to maximize their enjoyment. I appreciate their working to get the best accommodations. Everyone has been a pleasure to work with.
Second booking with CruCon and we are extremely satisfied/ As always, we recommend you to everyone we talk to both on and off cruises. You really can’t be beat for value and customer service. We are looking forward to booking our next cruise with you. As always, thanks for being Exceptional!
I continue to think that CruCon offers the best value and customer service of any travel company. I have been a customer for many years and have never had a single problem. The level of customer service is beyond excellent.
We have booked 3 more cruises through CruCon because of your terrific customer service. We will continue to use your company and we spread the news about you on each cruise we take! We love CruCon because of your wonderful staff!
I immediately went to the CruCon website. Not Holland's or Royal's, Celebrity's or Carnivals. I know that my one stop shopping is going to be most convenient way to go. I found the promo right away that I wanted to explore, then the ship and the dates that would work for them. I called on a Friday and left a message for Doug. He called me back and we went over a few things. He held that perfect room - right by the elevators for them - until I could call him back on Monday morning. Over the weekend my computer was letting me know that a very important email was coming in from the CruCon 'IT' fairy. (Does Sandy and her team ever sleep?) Sure enough, a great promotion in the works. Another cruise line with a great price and of course some additional great perks to seal the deal. I worried about how I was going to let Doug know that I was going to consider this new promotion with another cruise line. I felt so bad, yet was excited to be saving our friends a significant amount of money. Doug called first thing Monday morning and mentioned it right away about the new promo. That takes a special team member to put the customer's pocketbook before their own. I love CruCon and have referred 28 people who have sailed with their stamp on the bottom of their vacation contracts. I booked the cruise with Doug in less than 10 minutes and delivered all the documents the next day to our friends. They were very happy about how much money was saved and how convenient the whole process was. You made me look good Doug ~ Thank you . . . Again.
My name is Michael M. and my wife and I have booked a lot of our travels through your company. I like CruCon and like their service. I am writing this letter so you are aware of a staff member who I feel went beyond herself to help us.
I received a call from Ms. Mel Burton, your Guest Relations Officer, after I contacted her about our problem…I want you to know that Ms. Burton went above and beyond to resolve our concerns. She is an asset to your company and an employee that should be recognized for good work. My wife and I travel a lot on cruises and you can rest assured that CruCon will be the one called for our next trip.
I can’t thank you enough and want you to know how special we feel Ms. Burton is and how important she is to your company.
We love dealing with CruCon. We have always gotten great deals, great service, and people who are very professional. Thank you.
Madison provided the most professional and courteous service to me today. Although she couldn’t get the cruise line to approve the change I was looking for she went above and beyond trying. I’ve used CruCon many times before but Madison made a strong impression on me today and I thought you should know what wonderful service she gave me.
Recently you asked for "shout outs" for employees who deserved special recognition. I don't belong to Facebook but would like to give special thanks to those who have been extremely helpful. I book with Ann & have Erin as my customer service rep. and both do an excellent job.
… Meredith in Loyalty has been doing an outstanding job of keeping track of [my CruCon loyalty credits] for me and putting them where they can go. Thank you Meredith.
I am writing this to tell you what an excellent employee you have with Erin. She has been a joy to work with and I know that I must have driven her crazy (I can't guarantee that I am finished yet). She has been courteous, patient, and professional each time I contacted her. She deserves special recognition. She is the reason that I keep using Crucon.
I just wanted to compliment one of your employees who has been assisting me over the last few days. I have been a customer with CruCon for several years now. Anytime I book a cruise, I call you guys. I am very spoiled and have grown accustomed to the wonderful customer service that I always receive. I have never had a "bad" experience with CruCon's employees. [My most recent experience was even better]. Carolyn took me by surprise... She wasn't just friendly, she blew me away. Carolyn went above and beyond with everyone of my requests and questions. She made countless phone calls and emails on my behalf. She never once let on that I was a bother or that I was causing her as mountain of paperwork of which I'm sure I was. Carolyn was nothing short of an absolute pleasure and wonderful associate to deal with. Based only my experience with her over the last two days, I wouldn't hesitate to recommend CruCon to anyone. She is definitely an asset to a customer service team. Thanks for employing people who care.
We would like to express our warmest appreciation and gratitude for one of your Senior Cruise Specialists.
Last year, we booked a Caribbean Cruise for our honeymoon while on-board the Celebrity Equinox. The sailing date was for this coming February. Less than a month away, Heather’s company needed to send her out of the country on business during the time our honeymoon cruise was due to sail. Our cruise needed to be moved and confirmed before the close of business on the day after she was notified of the trip to provide the certainty needed for her company to make their travel arrangements.
[Your Cruise Specialist] jumped into action and was able to move our cruise within a matter hours, found us a cruising class upgrade… We may cruise many times in our life, but we only get one honeymoon. Her swift actions, dedication to your company’s mission and her concern for us is admirable and heartwarming; not to mention above and beyond an easier course of action that could have been taken. As a result, Heather can tend to her company’s needs and we are still able to have the honeymoon we have been looking forward to. We are very grateful for everything that [she] has done to respond to the changes in our life.
Robert W. of Ellisville, MO
2.3.2013 RCCL Splendour of the Seas
I am about to depart for my cruise that I booked with CruCon.
We have been extremely pleased in dealing with Crucon, especially the service we got from Sarah Parent. We will definitely use the services of Crucon in the future and we have recommended you to many of our travelling friends.
Lynda G. of Palos Verdes Estates, CA
Dear Ms. Cleary,
My husband, Ben Goldman, and I want to bring your attention to the exemplary customer service provided by [your Customer Service Representative].
In these days of out-sourced, anonymous, and casual customer service; we’ve come to expect frustration when dealing with ….well, far too many customer service people. Dealing with [your Representative] is a whole different experience. She responds to phone calls and e-mails quickly and with attention to detail, in a personable, knowledgeable, and professional manner.
Although we have always been satisfied with the service provided by all CruCon staff, whenever we have a situation a bit outside the ordinary or when special attention is needed to unravel details; we go to [her]. The assistance we’ve received from her on several occasions over the past couple of years has been above and beyond what we have expected. One reassuring aspect of dealing with [your Representative] is that when she tells us that she’ll take care of, or look into, an issue we don’t need to keep on top of her or worry that something might slip through the cracks. We know that it will be handled appropriately and efficiently. The personal attention, patience, responsiveness, and genuine service that [she] provides make it a pleasure to deal with her. [Your Representative] truly exemplifies “customer service” and is a real asset to CruCon; which in turn helps to make CruCon a real asset to cruisers.
Your staff; but most particularly [this one Respresentative]; ensures that we will continue to use CruCon and enthusiastically recommend it.
I have some great photos from our recent cruise with CruCon's 11 night Ultimate Caribbean Cruise. I would also like to thank, Sandy, Debbie, Carrie, and Judy for making our cruise a very memorable one. You girls are wonderful and are doing a super job !! Sean and myself had a blast on this cruise and it was due to two fantastic girls , Debbie and Carrie who went with us on our Excursions. Can't wait to hear when the next one is going to be happening !!
Bob K. of Oakland, CA
...that's wonderful. Thank you so very much!!! You did not have to take the time to find this for me, but I really appreciate that you did. This is the first cruise for my girlfriend and I , as a birthday present to both of us, so I can't tell you how happy I am that you took the extra step and have helped make it special for us. This is real customer service. My friends who travel on many cruises highly recommended you guys..and now I know why. Thank you again!
This was the very first cruise on a Loyalty ship cruise from CruCon and I have to say, it will not be the last. Sandy, Judy, Carrie, and Debbie were fantastic. My husband and I has the time of our lives. We have been telling our friends how great CruCon Cruise Outlet is. Thank you all again for fantastic memories.
I CAN SEE WHY YOU ARE VOTED #1 - THE BEST DEALS/SERVICE IN TOWN!
The deal I got last Summer on Allure was the best by far of any cruise company (and I have cruised over 40 times starting in 1968 on Italian Lines, ship was the Homeric and from that cruise on I was addicted for life (have cruised Alaska, Panama Canal, Mediterranean, Greek Islands, Scandinavia, 'all' the Caribbean, west coast of Mexico, etc.) - I'm a pretty savvy traveler with a background in Hotels/Travel so I've checked all the deals that are out there - and all the extraordinary perks you offered were there without me having to seek them out (dinner for 2, spa treatment, comp. gratuities and shipboard credit) - I even have a friend who is a travel agent and she told me she couldn't touch your price and all the extras Crucon gave me - all fully enjoyed by the way.
So I am a CruCon customer for life - and will be patiently waiting for your Summer Cruise Sale (if I can find something comparable to last year I'll book it instantly for sure)
We wanted to thank you and everybody at Crucon that was involved in
I just returned from a wonderful vacation on Norwegian Cruise Line, and wanted to thank you for helping me book it.
I just want to say that I have had a great experience booking my cruise. I especially want to give kudos to my customer service representative... I threw her a curve ball 3 days into my booking and she found a way around it and kept me advised in emails and phone calls. That's the type of customer service that will have me booking this cruise into the future. Thank you for such wonderful service.
Dear [CruCon Ambassadors];
A huge THANK YOU to the three of you for your incredible service and attention to details on the recent Barcelona-Ft. Lauderdale cruise.The combination of your efforts and the wonderful Solstice made for an incredible trip. I thank you all from the bottom of my heart. I realize it was a lot of work for the three of you but, from my standpoint, your efforts were much appreciated and paid big dividends to your passengers.
While I have taken cruises in the past, I am now hooked and look forward to a cruise next year with Celebrity or through Crucon… We will do business again and I thank you all for all your generous help on this recent cruise.
Our 11/6//2011 trip on the TransAtlantic. This was an incredible experience for my wife and I. We have cruised for about 28 years and have traveled most of the lines. I want to comment on the incredible hospitality and kindness of the [CruCon™] Ambassadors on the trip. It is to their credit that we are clear on their names.
I recently returned from a week vacation on the Oasis of the Seas that I booked thru CruCon™ and I would like to take this opportunity to thank my customer service representative...I by nature am a worrisome individual and on more than one occasion contacted [my customer service representative] for information regarding my booking and I must say she was always very professional and courteous to me. I've never booked a trip thru an internet travel service and…I want you and Tricia to know that we had a wonderful vacation. That was our first cruise in 25 years and it will not be our last. We look forward to using your travel website service again, in fact I plan to let my friends and family know what a wonderful experience it was…
I’ve always been extremely happy with all the reservation agents…and customer service agents…in CruCon™. I always appreciate…the efforts that [they] make for me. Thanks again for all of you who work for Crucon™ I appreciate each and everyone of you.
We have just returned from the two week cruise aboard Celebrity Century to Alaska, ending in San Diego (repositioning).
We just had to write and thank you for the good service you gave us when we booked, keeping us informed and all the other little things that helped to give us a hassle-free cruise. We especially would like to thank you for the bottle of Champagne we found waiting for us in the stateroom, that was a lovely surprise and then later on the chocolate strawberries that we delivered to us. Wow!! We certainly will promote your site and will tell our friends about our great experience.
Thanks once again.
As you may recall, [we] arranged this cruise as one of our many bookings for our friends. I believe 8 cabins were booked through CruCon™ this time. Several of us also bought cruise insurance. CruCon™ handled all these transactions perfectly. All documents, shipboard credits, and processing were handled accurately and very efficiently. Thanks for taking care of our group and we look forward to booking through CruCon™ again. [Your agent] provided excellent service.
I want to tell you that I truly appreciate the time you took to help me out with this... There were times when I think, "Oh, I can do these cruises by myself online and book them.” …it's nice to have you guys in my corner. I know I will always be using you to book all the rest of my cruises. Thank you all again.
…from the bottom of my heart...I thank you again for making my cruise happen…I realize you worked very hard…[and] I will not soon forget. Please thank all others involved. You have a great gift for working things out...to everybody's satisfaction.
…even though I'm not yet a member of the CruCon™ Loyalty program (being that I just finished my first cruise with you), my husband and I were sure to spread the good word about your agency and how excited we are to be working with you! Both of our cabins booked an Open Booking future cruise while onboard and had the reservations transferred to CruCon™. Thanks for your excellent service... we look forward to continuing to work with you!!
…Just wanted to drop you a short email to let you know how very professional [our agent] has been to work with…as this week have booked two new cruises with [her] and always look forward to having her do our bookings. She is great to say the least but she earns it. [She] is an exceptional employee and we look forward to doing more traveling with her in the future.
In July 2010, we booked back-to-back cruises on the Solstice sailing in October 2011. In November 2010, Celebrity changed the transatlantic crossing date for the Solstice, which made it undesirable to us. That is when we began receiving outstanding customer service from [our customer service representative] at CruCon.™ She changed our booking to back-to-back sailings on the Constellation for November 2011. At my request, she has changed our cabins so many times that I have lost count. During all of these changes, she never showed the least bit of impatience, even though I'm sure I would have had our roles been reversed. We have received such outstanding service that I would be very hard-pressed to book a future cruise with any other company. Although I have told [her] how much I appreciate the work she has done for us, I [want to] make sure that others knew what a credit she is to your company.
Nancy M. of Pleasant Garden, NC
Dear [CruCon™ Customer Service]: Thank you for explaining this so well so that I will know what to expect. As always you are a big help and wealth of information. You have handled all my questions with patience, professionalism and humor. It has always been a delight to chat with you. It makes planning the trip an even bigger pleasure. I also would be remiss if I did not share with you that [our agent] who took our booking also did an excellent job. We had worked with her once before and felt confident she would provide the same professional and attentive customer service she had during our first booking. [She] did not disappoint…All [questions], from start to date, have been handled wonderfully.
CruCon™ is lucky to have a great team like [your agent] and [Customer Service Representative] to serve their customers. Together they have made planning this trip a delight.
The package we received was amazing! We really though that there was a catch somewhere and we’d find a disappointment or two after we boarded. Quite the opposite – everything was just as you promised. We had an awesome time…
Thank you so much for following through on this for us, I'm sure we would never have gotten it done ourselves. Thank you again for all everyone did at CruCon™, we certainly had a very pleasant experience with your company and would definitely recommend you to anyone.
We have just returned from our wonderful cruise to Alaska aboard the Island Princess and wanted to say "Thank You" to CruCon™ for the delicious plate of chocolate strawberries. It was such a nice surprise!!! It is typical of CruCon™ to be so efficient and thoughtful. That is why we booked three more cruises through [your agency] on May 27th…You have a great team and you are very customer orientated. Thanks for such fabulous service!!
In these days of seemingly non-existent customer service in so many other industries, we are taking the time to write to you about our recent experience with you. We are CruCon™ Loyalty members having booked several cruises with you in the past. Last week we booked the air promotional cruise on Celebrity Infinity (So. America/Panama Canal, Dec. 3, 2011). [Your agent] is very knowledgeable, courteous and professional…The communication between [your agent] and us was exceptional. We felt she really had gone the extra mile to make sure we got the cabin we wanted for our relatives. If we called and had to leave a message, she called us back almost immediately. She was so pleasant and friendly. On one or two occasions we talked with our customer service rep…who was just as courteous and knowledgeable.
So, thank you CruCon™ for such pleasant experiences and kudos to [your agents]!
We have over 40 cruises under our belt and [your agent] has booked most of them. In addition, we have referred numerous others to CruCon™ and they, as we, are very content with the quality and professionalism displayed by [your agent]. We don't know if you appreciate the job that she is doing - but we think you do!
In any case let us commend [her] for the terrific job that she does on a regular basis for us and our friends. CruCon™ is indeed very fortunate to have someone with the character and high caliber of such a fine associate/employee. She consistently treats us well and we come back time and again to her for all of our cruising needs.
Please know that we have no other motive in writing this e-mail than to commend spectacular performance when we see it. We do hope that CruCon™ management sees [her] performance as we see it…
Dear CruCon™ Management:
…From our perspective, your cruise agent…not only met all of our expectations in the handling of our booking, he clearly exceeded his duties and deserves personal recognition for his efforts. [he] always responded to our telephone requests expeditiously and accurately. His impressive personal knowledge of the cruise industry is awesome! When we posed numerous difficult questions concerning specifics about our upcoming cruise to Hawaii, [he] always offered sage advice and counsel which will ensure that we will enjoy the best cruise ever as a direct result. In today’s marketplace, it seems nearly impossible to have the opportunity to deal with such a personable expert. And, someone that is not only capable, but also willing to come to the fore in assisting passengers to make absolutely certain that every issue is addressed properly and in a timely fashion. [Your agent]inherently has all of these necessary attributes!
During our extensive collective many years in the military and civilian sector, our responsibilities and duties frequently required making decisions involving personnel issues. [Your agent] is certainly one of the most impressive persons that we have ever been involved with. He obviously is nothing more nor less that a reflection of the CruCon™ Management philosophy of “Doing the Job Right” and “Always Attending to the Customers Needs ASAP.”
Thanking you in advance for allowing us the opportunity to pass along our impressions to the upper echelon Management of CruCon™…
I usually do not write in to praise customer service agents but [the agent] from your Customer Service Department has been exceptional when I had the privilege to deal with her a few times recently regarding questions and concerns I have with my upcoming reservation in November 2011. She was most helpful, knowledgeable and helped me with my issues in the most courteous yet efficient manner. I’ve over 24 cruises under my belt and have dealt with many customer service agents in the past from various companies including CruCon™ but never have I encountered such professionalism, helpfulness and again efficiency.
I would really like to applaud CruCon™ for having such a fine customer service agent... Thank you again to [your agent] for her exceptional service. CruCon™ is indeed lucky to have her as one of their customer service staff members. I would indeed consider booking with CruCon™ on my future cruises to come and recommend my friends to your company.
“…I really do appreciate all of your efforts. You have a lifetime customer, I am that happy with CruCon™ and you! You can never leave me, best TA I have used…”
Thank you very much for your kind response to my comments and I do understand your system now. I have also just recently received 4 more luggage tags which I greatly appreciated. I hope I will continue to see emails offering great promotions for cruises I am interested in taking next year. I remain a CruCon™ fan, thanks again.
Hello, Debbie & I just got back from a great cruise that we & another couple booked through CruCon™. It was a deep southern, 11 night cruise with celebrity on the ship Millennium. March 28 to April 8th. Great Ship, food, weather, entertainment, staff, sure trips, & so on. Five star plus!!
We just wanted to say thanks for all your help in getting us a great vacation for a great price. We will be sure to tell all of our friends how helpful CruCon™ was to us. The other couple that went with us had already booked a cruise, but when we told them about the support & great deal we received from CruCon™ they cancelled their cruise & booked the same cruise that we booked through CruCon.™
Thanks & take care.
I am a retired individual living in Florida with my wife for the past 16 years. We have taken many cruises,quite a few of them with your company. Your sales agent…has handled us better than any other agent I have dealt with, from any other company. She is caring and understanding, and works as hard as she can to enable us to get the best deal possible. Although I am not the easiest person to negotiate with somehow [she] comes through with flying colors,and closes the deal. Having owned a number of retail drug stores in my former life, and realizing how difficult it is to please every customer, [your agent] puts her utmost energies in to pleasing us and I am certain all other prospective clients. She is truly an asset to your company.
Alexis A. of Waterloo, Ontario Canada
3/05/2011 RCCL Oasis of the Seas
Your company offers fantastic service and we will definitely use you again.
I've been using your agency for 5+ years and plan to continue using it. [Your agent] has always been responsive to my requests for information and bookings.
…We have been home a little over a week - but felt I MUST sit down and take the time to email you the accolades you deserve!!
Extraordinary service deserves recognition and [your manager] certainly demonstrated that to my husband, Noel, and I last week…Having worked in both the private and public sector for many, many years myself, you recognize and appreciate outstanding service when it comes your way. CruCon™ was recommended to us by [our friend] and we began our affiliation with the wonderful [agent we were referred to]. It was our pleasure to recommend him to our friends who also had the opportunity to work with him and plan their cruises.
Time passes; we are now Loyalty Club members and definitely loyal to CruCon.™ You are simply the best and we look forward to booking many future sailing and recommending your agency without hesitation to more friends and family.
…thank you for handling our revised cruise plans so efficiently. We appreciate CruCon™ and the cruises/deals you offer. We leave on March 26 for a cruise aboard the Constellation – again thru CruCon.™ Your service…has helped to keep us Crucon™'s Loyalty customers.Thank you.
Larry and Lynn A. of Cochranville, PA
We'll go through CruCon™ when we're ready to book our next cruise - definitely!
This trip by Celebrity is AWESOME! Thanks to CruCon™ for pointing us in this direction via an Internet ad.
The service I received from CruCon™ was great and the information was sent to me in great time and [my agent] did a great job.
It has been my pleasure to have been dealing with one of your employees...[a] Senior Cruise Specialist. She has been very patient, knowledgeable, and I appreciate all information and assistance that she has always provided me with whenever I have booked several cruises through her. She indeed is a valuable employee to your organization.
I felt compelled to write to you today to communicate what an absolutely lovely and productive experience my mom and I had sailing and working with your ambassadors… on the Dec 5, 2010 sailing of the Celebrity Infinity. Even weeks prior to the sailing [your agent] was incredibly responsive and helpful regarding plans and details of our first CruCon™ and first Celebrity cruise. And on the cruise, they continued to be helpful and responsive to any and all questions. We even have a second Celebrity cruise through CruCon™ that we are going on next week, along with two other cabins of family friends. After years of frustration and disappointment with non-responsive, disorganized and ineffective travel agents dealing with your company has been a true pleasure. I look forward to many more sailings through CruCon.™
CruCon™ went beyond our expectations. Thank you.
Thank you for offering a great deal for this trip and look forward to future bookings with CruCon.™ I am tremendously satisfied with CruCon™’s service.
CruCon™ service was timely and comprehensive.
Nancy N. of Meadow Vista, CA
[My Agent] did an especially outstanding job for us and we were very pleased.
This cruise was our first experience on Celebrity and it was our first
suggestions, plan special events and to just generally make the trip run
smoothly . . . all good reasons I wanted to say thank you to CruCon™ for
allowing this ambassador program to exist. I am guessing many folks will
look for future sailings that offer the ambassador feature. I have attached
a couple of pictures showing the girls hard at work! I know you don't need
validation or proof they were hard working, but I wanted to share the images
anyway. Happy New Year and I will keep CruCon™ on top of my cruise travel
Casey D. of Urbana, IL
We had an amazing time--CruCon™ is great!
CruCon™ is without a doubt my agency of choice. [My original booking agent] and…[the]
Andrea E. of Torrance, CA
Wonderful! I thank you for working on that so promptly and standing by your word. I am absolutely satisfied with the way [my agent] and yourself have handled business with me and I wouldn't hesitate to use you again in the future. Happy New Year!
…I did want to take the time to tell you what a wonderful experience we have had working with CruCon.™
Pamela and James H. of Ocean Isle Beach, NC
Great cruise - great service from Crucon™--thank you.
Responsiveness from your agents was most appreciated! OBC
This was the first time that I used CruCon™ and I was pleasantly surprised at the excellent attention I received from your customer service representative…and also the extra gifts I received. Based on my good experience with CruCon™ I have used you for my next cruise next March on the Zaandam going to Hawaii.
I am writing to say how pleased I have been with the service that [your customer service representative] has given to me and our group since the time of booking. We are a group of 10 persons cruising and she has been very helpful and responded to any of my e mails quickly and efficiently. We have had to connect quite a few times because Carnival has reduced their pricing, and she has always been courteous and prompt in her responses.
…This is our first experience with CruCon.™ I believe that when employees are doing a great job that those in supervisory positions should know about that.
I have been booking cruises with CruCon™ Cruise Outlet for over 10 years and I have seen the company grow. However, one thing that has always stayed the same is how hard all the team members at CruCon™ work for the customers. Now with CruCon™ 's Loyalty Club they go the extra step to reward you for being part of their success. I know that when I call my cruise specialist she works hard to get me the best deal possible. It is her honesty and hard work that keeps me coming back…Thanks to the whole CruCon™ team for doing a fantastic job.
Thank You All
12/29/2010 RCCL Radiance of the Seas
…We received our e-docs today. I just wanted to thank you for all your help and services with all the questions and changes with our reservations on Radiance of the Seas next month. Everything you did was handled very professionally and we appreciate all your effort and pleasant way you handled making the changes and answering of all the questions I threw your way. We are looking forward to a great New Year's cruise next month and in using your services in the future.
Thank you so much!
You did a wonderful job. Will use you again
Everything was great on the Cruise and everything
Staff was very professional and knowledgeable. Telephone mannerism was positive and respectful. Their communication managed expectations quite appropriately and timely. I rate the two members of your team a 4.8 out of 5. I would most certainly recommend others to you as everything went perfectly with my bookings, my inquiries and subsequently changes initiated by me. Thank you.
Thanks CruCon™ for such a fantastic deal!
You are the best. I keep telling everyone to use your agency! A million thanks!
9/3/2010 Celebrity Constellation
…I just returned from DC after our cruise and I am still catching up on my sleep. We had a wonderful time and we want to thank you and CruCon™ for the On Board Credit. Not only were our gratuities covered but we also were able to book a tour of Gaudi's Barcelona. I was overwhelmed by our accommodations at the Hotel Majestic in Barcelona. … Now that I know about that kind of hotel in Europe, no more 3 stars for us. Thank you again for everything.
Attn. Sandra Cleary.........
I got your name from one of your agents... Purpose of this email is to "personally" thank you and your great staff for the wonderful service you've always given us in our many cruises. I have yet to deal with any agent or customer service rep who hasn't been both very friendly and professional. [Two agents in particular] have helped me with our most recent reservations, but I've talked with many of your employees over the years and all have been super.
Additionally, I wanted to thank you personally for the recent surprise gift card we received from CruCon™ from the Loyalty and Referral Dept. That is the best mail we've ever received!
We'll continue to give your company's name to people we know now, and for new friends we meet.
Thank you for all your help getting this refund and for your fast response to my problem. All the group at CruCon™ has been amazing help with this and, thanks to them, I will certainly use CruCon™ when cruising again.
…We just returned from our back-to back-to back Caribbean cruises and I wanted to let you know that everything went perfectly. The gratuities were paid and the onboard credits were in place. After some of the issues that we've had with online travel agents in the past, I'll admit I was a bit skeptical. However, everything went as we were promised it would with absolutely no issues. Please give my thanks to [the CruCon™ Customer Service Department] also…
My name is Jacqueline... We made our first booking through [a CruCon™ Agent] for the 20 day transatlantic on HAL's new ship. Our friends booked as well.
I have to confess, I was a bit nervous to deal with an internet company for the first time. [The Agent] was very reassuring, answered all my questions and we booked.
Normally, I do not need anything (unless I get offered an upsell). My husband and I are very experienced cruisers and we tell our friends everything they need to know.
So, I thought why not? After all, I don't need service (I did not have a high expectation on the service end).
Firstly, there was a mix up with my name. I probably did not explain to [The Agent] that I had two last names clearly enough. When I emailed her to try to get my docs fixed, [A CruCon™ Customer Service Representative] answered very quickly and had the matter rectified within minutes. And told me what to do next time I booked with CruCon.™ I was happy to have that straightened out so quickly as the name must match my passport.
That was great service, but now I am really impressed. Due to an issue on my last HAL cruise, HAL decided they should give us a future obc. How nice. But their letter said that the travel agent had to contact to confirm and make arrangements for my next cruise. I knew [the Customer Service Rep] was who I should go to so I sent off an email and the letter from HAL. She emailed me at the end of that day advising she was waiting to hear from HAL, the next day to advise HAL needed at least a week as it was new and she would follow up. Then I got an email from her saying it may take HAL two weeks, but no worries, she would make sure that this was added to my records so we could take advantage of it.
I emailed her back to thank her and apologized for being high maintenance. She went out of her way in her reply telling me that this is the easiest thing for her to do and not trouble and all, happy to help, etc. and rest assured it would be there and she would confirm with me when it was.
As I say, I have cruised a lot. As far as I am concerned, I am getting BETTER service from [CruCon™] than the last few T.A.'s I have tried who were in our area. I have been very impressed and [the Customer Service Rep] has erased any misconception I might have had about service from and dealing with CruCon.™ She is a pleasure to deal with, very prompt and very helpful.
Thanks to her service, I know this will not be our last booking with CruCon™ (or other friends who cruise with us).
Forgive the long email, but I was in the service industry for years and when you get good service it really is appreciated.
Thank you very much from both my husband and myself.
Dear Ms. Cleary:
Having just caught up with our jetlag and loose ends at home, my wife – Karen C. – and I would like to send you this letter of appreciate for our May Transatlantic Cruise on the Celebrity Century.
This “perfect cruise” combined the price, cruise line, destination and atmosphere that we all hope for but seldom achieve. To top it all the presence of your ambassadors…and their constant good cheer made it that much more enjoyable.
We are particularly appreciative of the unexpected special invitation to the Murano Specialty Restaurant and the additional companionship we enjoyed during dinner with them and the other frequent CruCon™ passengers.
All three ambassadors deserve a special kudos and we look forward to sharing future cruises with them.
We fully expect to maintain our relationship with your company which started a few years ago with Pat and continues now with [our new agent].
CruCon™ is a fantastic deal -- I will book with you again. Also, I appreciated your willingness to work with price drops; that makes all the difference.
[Your Representative] in Customer Service was extremely helpful in answering questions and arranging an air deviation. It was a pleasure working with her.
4/19/2010 Celebrity Mercury
We were very satisfied with the quality of service from CruCon™ and the service [onboard]. The price that we paid for our trip was terrific. Thanks a bunch for all of the help.
4/23/2010 RCCL Radiance of the Seas
I LOVE CruCon™, GREAT AGENTS!
My husband and I were fortunate to "find" your company awhile back, and have been very satisfied with your service since we started booking our cruises through your agency, plus we've referred you to friends of ours who now also use you… I just wanted to let you know "you" are much appreciated. People don't always take the time anymore to express their appreciation and thanks, but I'm not one of them.....so a big thank you for your continuing great service. You can be sure we'll stay with you!
4/19/2010 Celebrity Mercury
My husband and I are using CruCon™ for the very first time for our Apr. 19 sailing to the Panama Canal on Celebrity Mercury. I have had the most refreshing professional experience dealing with [your agent] who we made our initial reservation with and also [your customer service representative] in Customer Service. These two delightful and professional women have made our pre-voyage stress free from the very start.
Mary T. New Castle, DE
4/22/2010 Cunard QM2
I would just like to let you know how helpful your service rep…has been to my husband and me in making sure everything is going smoothly for our upcoming voyage on the QM2.
2/22/2010 HAL Noordam
We rarely write letters in praise of good employee performance, because we expect great service from the vendors we have chosen. There is a time, however, when extra-ordinary service should be recognized. We are writing today in our praise of [your agent] who has exceeded our expectations on our Noordam cruise sailing February 13, 2010. She has managed to upgrade our balcony cabin “4” levels on a ship that is sold out. She also did this for all our traveling companions. This is just one example of premium service [she] has given us over the years. We were fortunate to meet her during a transatlantic cruise in September 2007. We will go out of our way to sail with her again.
We recommend CruCon™ to all our friends and will continue to use your services for all are future sailings. Keep up the good work; CruCon™ is staffed by many excellent employees.
2/8/2010 Ruby Princess
My wife and I recently completed a 10 day Princess cruise we arranged through you. I just wanted to let you know that everything went well. There were no problems with transfers, accommodations, or anything else you arranged. The price was as good as I ever saw elsewhere. Anytime things go off as planned with no hitches I feel that is all anyone can ask for. Thanks.
1/14/2010 RCCL Explorer of the Seas
I just wanted you to know how happy I have been with CruCon™’s service. Everyone has been great. In particular, [your customer service agent] has been fantastic. We had several special needs for physically challenged people in our group, and [she] took care of everything and made our pre trip preparation very easy. She was always available for us. I will be calling you guys again. Your prices are fair and your customer service is great. I hope [your customer service agent] gets recognized for her great customer service.
Karen and Joe H. Center Line, MI
1/02/2010 RCCL Oasis of the Seas
CruCon™ was great. Can't wait to use them again. We will be back.
2/18/2010 Ruby Princess
We recently booked our 20th cruise and wanted Cru Con to know how pleased we are with our cruise agent… She is an absolute pleasure to deal with. Her cruise knowledge, dedication to her customers and prompt attention to detail are second to none. Her customer service skills are the BEST! We've referred friends and family to [her] and they rave about her as well. She is a major asset to your company and a major reason we will continue to book all our cruises with Cru Con.
Thank you so much!
Emil and Lori W. Fort Lauderdale, FL
12/04/2009 Celebrity EquinoxAs frequent cruisers on Celebrity Cruise Line, we would like to take this opportunity to inform you of the magnificent work being done by CruCon.™ For the last three years you they have been our exclusive travel agent and have never failed to exceed our expectations. Their service and professionalism is unmatched in the industry. They will always go the extra mile for complete customer satisfaction.
We would be remiss if we did not single out [two very special CruCon™ employees] for the extraordinary efforts they exhibit on our behalf.
Looking forward to many happy cruises and a long lasting relationship in the future.
Dear Friends at CruCon™,
On behalf of our group of six couples, I would like to thank each one of you for a fantastic cruise we just completed. Because of your very professional and responsive help, everything worked out wonderfully for our cruise. This cruise (transatlantic on Celebrity Summit from Barcelona on November 28, 2009) was the second time this year we booked together through CruCon™ after our South American cruise in Jan. 2009. We are already looking into booking our next cruise with our favorite cruise company, CruCon.™ Thank you again and have a happy holiday season!
Spencer and Mary Ann B. Murrells Inlet, SC
…Thank you for answering our questions so quickly, so completely and also for the positive manor in which they were handled. Having spent my whole career in customer service I complement you. Your efforts could be noted in the text books as examples of excellent service. We look forward to working with you again.
Frank and Karen H. Ruidoso, CA
The Higgins crew is back from the cruise and, all things said and done, we had a fine time…Look forward to booking another trip before long- we like lots of sea days and if there are any great deals in the pipeline, let us know.
Kind regards and thanks again!
Joe and Denise H. Buchanan, MI
I just wanted to Thank You at CruCon™ for making our cruise so enjoyable. The wine and strawberries were an extra bonus! We had a great time. The new Carnival Dream is a beautiful ship. Thanks so much!
Georgia and Philip M. Springfield, NJ
…I want to say thank you for all the information CruCon™ was able to give me…Thank you very much for taking the time and answering all my questions. Your company went above and beyond my expectations and I will definitely be using you in the future and highly recommend you and your company to my friends and business associates.
John and Carmie R. Lincoln, CA
Just a brief note of thanks to CruCon™ staff for arranging our Mexican Riviera cruise aboard the Norwegian Sun, October 23 to November 3, 2009.
Everything went according to plan, even the magnificent weather. The ship and crew were great and most accommodating. And the price was right.
You folks were efficient and most kind and patient in working with our group, ensuring that we had a successful voyage and we are most appreciative.
Thanks again for incredibly good service.
“Skeets” and Rosemary L. Champlin, MN
This e-mail should start your week off with a smile! Rosemary and I (and [our friends] who we sent to you) enjoyed our 12 day Mediterranean Cruise on the Azamara Journey 100%. It was FANTASTIC! …Everything that CruCon™ promised on the total Azamara package that Rosemary and I purchased was delivered as promised. ..It was a perfect travel event!
We thank you for your expertise and the reliability of CruCon™ as an internet cruise agent. Please keep us aware of any future Azamara “deals” as we will only cruise with them in the future! …We have cruised with four other cruise lines and worked with 3 other internet companies. NOTHING compares with what you, Azamara and CruCon™ did for us.
Thank you so much…
…Thank you and CruCon™ for your excellent service. I will continue to use your company whenever possible. Currently we are booked via CruCon™ for a spring cruise. I have had nothing but positive experiences dealing with you and the rest of the CruCon™ organization.
Tracy Z. of Phoenix, AZ
5/22/09 Celebrity Infinity
Very satisfied with both the cruise and the CruCon™ service.
I found this deal to Alaska on TravelZoo and told my mother, brother & sister-in-law, and my sister-in-law told her sister and husband. We all booked it. Our trip was fabulous!
Thomas L. of Issaquah, WA
Great service and follow up by CruCon.™ Really appreciated it.
Dede G. of Mt. Dora, FL
3/08/09 Holland America Westerdam
[My agent] did an amazing job in setting up the reservation and having everything cross-referenced with my brother and his wife. It is great to let CruCon™ do the work! Thank you.
Marilyn T. of Quispamsis, New Brunswick Canada
3/9/09 Brilliance of the Seas
Very, very. pleased with Cru Con! Keep up the good work!
We have booked a lot of cruises with CruCon™ and our agent…has always been wonderful!!!
Susan L. of Swarthmore, PA
4/4/09 Celebrity Summit
…As always, great service with CruCon.™ [My agent] was professional, friendly and accommodating. Thank you.
Robin B. of Regal Park, NY
3/8/09 NCL Jade
We had a wonderful trip. We were very happy with the exceptional value we received on this cruise. We will definitely be booking with you again.
We just had the opportunity to book a cruise through your web site and just wanted you to know that your representative…called us in a timely manner and answered all of our questions. Then on the following day after the quote, we talked to her again and there again she was most helpful. We updated our reservations and attained insurance etc. The forms were emailed promptly and sent back as soon as we received them. In this day and time customer service is hard to find. It is nice to have someone who seems she really cares…
[Our ‘CruCon™ Customer Service Specialist’] was great and super helpful in the
Betty H. of Mansfield, TX
1/18/09 Voyager of the Seas
Our CruCon™ agent...was excellent. We were somewhat hesitant to book
This was our first cruise experience and it was excellent. We felt we picked the right
Wanted to express our heartfelt thanks to you Judy for making our cruise
Carol M. of Glendale, AZ
1/10/09 Norwegian Star
Everything was perfect. Thank you very much.
Carolann and Joseph H. of West Nyack, NY
1/09/09 Celebrity Galaxy
I found booking with CruCon™ easy and recommended [CruCon™] to several passengers onboard the Galaxy.
Mae C. of Knowlton, Quebec City Canada
1/04/09 Celebrity Infinity
We love having a CruCon™ Ambassador onboard. We have met [several Ambassadors] and loved them all.
Alex is great. We appreciate his help ondinner seating of our group of 16 persons [while onboard].
We are extremely pleased with CruCon™'s service and appreciated the extra coupons for wine
Our hats are off to CruCon.™ We had the fortunate pleasure of meeting Judy Leighton on a cruise in 2007.
She immediately impressed us with her personality, professionalism, and ability to make things happen.
When we returned home she put us in touch with Michelle Nai. Ever since then our cruising preparations
We hope to continue sailing with CruCon™ and loving our time on the high seas for many years to come. Keep up the great work!!!
Cheryl and George K. of Staten Island, NY
8/31/08 Caribbean Princess
We are writing to let you know how happy we have been with the exceptional service afforded us by all the great people at CruCon.™ It has been a pleasure dealing with all you guys these past 14 years; and we look forward to continuing this valuable relationship for the next 14 plus! In addition, we would like to mention that others who have booked with you, through our recommendation, have also been very pleased with your fine service. You have given us terrific deals, important information, have always been prompt in returning our calls with all of our sometimes “silly” questions; and everyone there has always been most helpful, courteous, and professional. THANK YOU Sarah, Mel, Deirdre, Judy, and all the other CruCon™ representatives for making all our cruises so enjoyable.
P.S. The only improvement you guys could make is to move your office to Staten Island!!!
My wife and I have been on over 40 cruises and have booked with different agencies as well as directly with cruise lines. However, we have never found an agency with a better combination of price and customer service than CruCon.™
CruCon™’s Loyalty Program and special offers are exceptional. Furthermore, the staff is very knowledgeable, professional, courteous and polite. The customer service is unparalleled. Each employee we have talked with has had a pleasant demeanor, has been able to quickly and efficiently resolve any issues with a cruise line and has left us with the feeling that they really want to help. Needless to say, this is both comforting and reassuring.
CruCon™ has so clearly enhanced our cruising experience that we have highly recommended them to our friends. In short, we feel at home with CruCon™ and have no plans to leave.
We wanted to write a brief message to let you know how much we have enjoyed working with Bob D. over the past year or so. After working with Bob to iron out some wrinkles with our first cruise, which we had made the mistake of booking directly through the cruise line, we learned how invaluable it is to have a knowledgeable travel agent on our side to guide us through all of the details from initial booking through sailing. Since our first cruise in May 2007, we have booked six additional cruises with Bob’s assistance and have never failed to be impressed by his hard work, dedication and professionalism. He always responds to our inquiries promptly, no matter how trivial they are, and has always gone “above and beyond” in securing our preferred cabins at competitive rates, often while providing additional amenities such as pre-paid gratuities or an on-board credit.
Because of our wonderful experiences with CruCon™, and with Bob in particular, we frequently recommend your agency to friends and family members considering booking a cruise. In fact, there is no one else we would even consider entrusting our cruise bookings to!
cruises with Celebrity. As we now prepare for our next two cruises, I realize just how important a part in this you and Sandy and the entire CruCon™ family have played in all of this. Ever since we first met CruCon™, over 30 cruises ago, we have been not only wonderfully impressed but blown away by your complete knowledge of our needs, keeping us up to date on 'what's out there' and the great way that you and your entire staff have handled ALL of the details for us from the opening booking thru the day we leave the ship.
Prior to meeting you, we had used several different agencies in booking our 30 or so pre CruCon™ cruises. I can't think of any one of those previous cruises where there wasn't some level of 'misunderstanding,' confusion or just 'outright misinformation,' and now as I look back on our experiences with ALL of the many, many cruises that we have booked with you and CruCon™, there has yet to be the first 'glitch'! I am sure that if there is ever a day when the first 'glitch' would happen, you would handle that with the same perfection that you have done since the first day Paulette and I were lucky enough to meet you and Sandy!
Another thing that we are so appreciative of is the fact that you give all of our friends and family that we have recommended and sent over to CruCon™, the great same service and attention that you give to us. We greatly look forward to breaking the 100 mark in cruises -- and each and every one of them on the way there, thru you and the CruCon™ 'family.' We not only treasure our relationship with you, but of even more importance, the warm friendship that came with it.
Thanks for being such a big part in our cruising life.
Betty & Don C. Sun City Center, FL
4/13/08 RCCL Mariner Of The Seas
After 32 cruises, my husband and I now consider ourselves “seasoned cruisers”. At this point, we wanted to take the opportunity to tell you how much we enjoy working with CruCon working with CruCon™…we started with CruCon™ as a customer many years ago and have been with you ever since. Actually, we would not even consider going with another company.
There are many reasons for CruCon™ as our choice and I would like to share some of those reasons with you.
Diane D. Jacksonville, FL
I have used CruCon™ for over 10 years and have always received superb and professional customer service. My husband and I have sailed at least twice yearly all over the world and always enjoy the excellent service we receive from Laura Griffin. She absolutely excels in her role with her superior knowledge and [she] always strives to get a fantastic rate when we are booking our next cruise. We are already booked on the Pacific Princess 2008 world cruise and know that Laura has arranged for everything to be as perfect as always.
I have referred friends, family, and even strangers to CruCon™ and they are amazed by the service and prices that they receive… As far as I am concerned, CruCon™ is the only agency that I will ever use to book my cruises.
Once again, we were so pleased with both our recent cruise on the Navigator of the Seas and the booking made through CruCon.™ [Our agent] is a wonderful representative and has always been professional, efficient, and very helpful. From start to finish, she followed our reservation. She notified us when an upgrade from a
promenade room to a balcony room became available at minimum cost. We were pleasantly surprised when she let us know that we received a complimentary upgrade in the room class. She expedited the cancellation for my brother, who had to have unexpected coronary by-pass surgery...
[Our agent] has always responded immediately to any questions I may have about cruises and trip insurance. She is amazing! I have the highest respect and confidence in both CruCon™ and [our agent] even though all contact has been through phone calls and emails.
Our balcony room, key to the Concierge Club, and wonderful weather all helped to make a great vacation. But the personal attention we received from [our agent] certainly made our time away worry-free. I have mentioned our satisfaction with family and friends and hope that they choose CruCon™ (and [our agent]) for planning their next vacation.
There is no company that offers more amenities and better prices. Thank you once again for providing us with a little bit of heaven during the dark days of winter.
Ron R., Darien, IL
4/19/08 Serenade Of The Seas
My family and I have been booking our cruise vacations with CruCon™ for more than ten years. During that time, CruCon™’s expert staff has consistently furnished us with their superior knowledge and great prices, but most importantly their cruise counselors have always provided outstanding customer service, and have always taken the time needed to make certain that everything is just perfect for each and every cruise we book. Their professional attitude, commitment to excellence, and dedication to meeting our needs is what separates them from the cruise agencies we have used in the past. We look forward to continuing our relationship with CruCon™ for many years to come, and wish them much continued success.
Terry T., Isle of Palms, SC
2/09/08 Majesty Of The Seas
CruCon™, to borrow a quote from Carnival Cruise Lines, “Is Simply The Best”. I have booked over 16 cruises with Sandy and her magnificent staff since 1996. Thanks to them, I’ve sailed the seven seas on almost every cruise line with small and large groups of friends without a hitch. Are you looking for the very best price, friendly and courteous service from professional agents, who always get it right? Save yourself money, time, hassle and hidden fees. CruCon™ is my only agency for cruise travel.
Robert and Mary Ellen V., Warwick, RI
Face it, there’s no such thing as a bad cruise, just some that are better than others. And some cruise brokers are better than others as well, which we’ve discovered after twenty six cruises. We stumbled upon CruCon™ and the helpful Carrie chasing the elusive “great deal” and got great service as an unexpected extra. She was the only agent ever to thank us and offer an “amenity” for our loyalty. Now our son is her client!