CruCon Cruise


If you're looking for a rewarding career, look no further. CruCon Cruise Outlet offers complete training programs to teach you how to become a cruise travel expert. Live in the beautiful Lakes Region of New Hampshire and take advantage of a growing industry filled with benefits and travel perks. Discover the opportunities available to you when you join our team!
Current Career Opportunities:

- Receptionist (Full Time)
- Customer Service Agents (Full Time)



Our ideal Customer Service Agent candidate will have:
  • Excellent communication skills (including in-person, email and phone)
  • Organization and attention to detail
  • Flexibility/ability to adjust to constantly changing promotions and needs of customer service
  • Collaborative skills/teamwork oriented
  • Technical capacity to use online booking engines, Microsoft Outlook, and other systems as required (New Sales Agents will be trained in the use of these systems.)
  • Strong interpersonal and relationship-building skills
  • Ability to follow verbal and written directions, maintain a professional demeanor and restraint at all times, including stressful situations
  • Must be able to work nights and weekends
  • Ability to function in a fast-paced environment, under short time constraints, and within established deadlines
Customer Service Agent's responsibilities include, but are not limited to:
  • Responding to existing client requests and questions on their existing reservation.
  • Determining the proper course of action that would be best for the client and determining whether there is any cost impact due to their request.
  • Understanding current promotions and applying them.
  • Understanding client wants and desires.
  • Successfully navigating and utilizing online booking engines to make adjustments and book trip insurance
  • Utilizing excellent phone skills and a customer-centered attitude.
  • Properly documenting files.
  • Keeping calm under customer service pressure.
  • Performing various other job tasks required of the position.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. Typing and handwriting included in position duties. This position requires the ability to occasionally lift office products and supplies. Specific vision abilities include the ability to read computer monitor, files, and other documents as needed.

Our ideal Receptionist candidate will have:
  • Excellent phone skills.
  • The ability to work well with people and have a great attitude.
  • Strong attention to detail.
  • Good math and calculator skills.
  • Computer skills, including the ability use the internet and email frequently.
  • Knowledge of Microsoft Access and Excel is a plus!
  • The ability to keep up in a fast paced environment and work well with our great team!
  • The ability to keep calm under pressure.
Receptionist responsibilities include, but are not limited to:
  • Answering and directing a high volume of calls coming in from a multi-line phone system.
  • Maintaining a friendly, professional, and courteous manner.
  • Taking accurate notes and processing detailed information as quickly as possible.
  • Utilizing good math and calculator skills.
  • Organizing and filing.
  • Understanding our current sales promotions.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. Typing and handwriting included in position duties. This position requires the ability to occasionally lift office products and supplies. Specific vision abilities include the ability to read computer monitor, files, and other documents as needed.
CruCon Cruise Outlet is an equal opportunity employer and does not discriminate on the basis of race, color, marital status, religion, gender, age, sexual orientation, veteran status, national origin, genetic information, or physical or mental disabilities which do not prevent the performance of essential job tasks. Reasonable accommodations may be made to enable qualified individuals with disabilities.
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For Information call
800-493-6609