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As we continue to navigate through this year and receive notifications of additional sailing cancellations, global suspensions, and redeployments, we are receiving lots of questions. Below, we've put together a list of the most common questions we're receiving in hopes that we'll save you the time of waiting for a call back from one of our representatives.
Q: My sailing has been cancelled by the cruise line, what are my options?
A: If your booking is active at the time that the sailing is cancelled by the cruise line you have a few options: You can opt for a refund of the amount paid or choose to take a Future Cruise Credit (FCC) to use on your next cruise. You can also of course, book another cruise for a later date.

Q: If I have already applied my FCC and the cruise line cancels the sailing, what happens to them?
A: The cruise line will automatically reinstate the FCC for future use. Expirations dates will vary by cruise line once reinstated. If multiple FCC's were applied, the FCC may be reissued as one FCC for the total amount.

Q: I qualify for a refund, but how do I request it?
A: Within the cancellation notification email that you receive from the cruise line, there will be a link to an online form to request a refund. Be sure to read the email in its entirety to ensure you are within the request time frame and guidelines.

Q: I would like to receive an FCC, how do I request it?
A: The cruise line will automatically generate an FCC for reservations that have not opted to receive a refund instead. The FCC will be generated and attached to your past passenger number and original booking number within 30-60 days.

Q: Why is it taking so long to receive my refund?
A: As the CDC releases new guidelines in which the cruise lines must abide, causing additional cancellations, the increase in refund requests is resulting in a delay in the receipt of the refund. Most cruise lines are now within 30-60 days, but some may take longer to process. If your refund is not received within this timeframe, please contact our Customer Service Department to look into further.

Q: I contacted the cruise line to ask some questions on my reservation, but they said that I needed to contact my travel agent; why?
A: From the beginning, we do everything we can to ensure you are getting the best deal and service. CruCon crafts every promotion differently, and the cruise line is not aware of some of the factors of a reservation until very close to sailing. Because of this, the cruise line cannot answer some of the questions you may have pertaining to your booking, which is why the cruise line advises to contact your travel agent.

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All of our advertised cruise rates are in US dollars are per person based on double occupancy, include port charges and are capacity controlled. Taxes, fees and port expenses additional. Restrictions apply. Call for details. Itineraries are provided for reference only. Please verify itinerary on your individual sailing before booking your cruise. Shipboard Credit (if offered), is per cabin not per person, unless otherwise stated in ad. Pre-Paid Gratuities (if offered) are for the first two people in the stateroom only. We make every attempt to keep the website up to date but hot deals sell out very quickly. Rates can be increased at any time by the cruise lines until your cruise is under deposit. We are not responsible for typographical errors that from time to time may occur. We apologize for any confusion that these may cause and attempt to fix these as soon as they are identified.


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