CruCon® Advantage
What is the advantage of booking with CruCon® over
the cruise line or another agency?


How do I know I’m receiving the very best value?

How far in advance should I book my cruise?

Can I book my cruise on CruCon®’s website?

What forms of payment do you accept?

What are the deposit and final payment requirements?

How do I pay for my reservation?

What If I want to use a different credit card for final payment?

How do I know when my final payment is due?

What is the next step after I have completed a reservation?

What if I need to cancel?

Why should I buy trip insurance?

Why does my confirmation show that insurance is declined even though I purchased Travel Insured International insurance?

What is online registration?


When do I receive my tickets?

What travel documents do I need?

If I booked airfare with my cruise when do I receive my air itinerary?

Who is responsible for choosing the air itinerary?

What is included in the cost of my airfare?

How do I make my airline seat assignments?

What exactly should I expect if I book airfare through the cruise line?

Will I be on the same flights as my friends/family traveling booked on a different reservation?

What is an Air Deviation?


How To Choose A Cruise
What is the best time to take a cruise?


When is the most affordable time to take a cruise?

What cruise line should I choose?

What types of cabins are available?

What is a stateroom category and why is this important to know?

What is a Guarantee or GTY cabin?

If I'm on the bottom deck, am I below water?


All About the Money
What's included in the cost of my cruise?


What's NOT included in my cruise fare?

Do all passengers staying in the same stateroom pay the same rate?

Will my infant be charged the full cruise fare?

Why is it so expensive for one person to travel alone?

When will my credit card be charged for my reservation?

Can additional passengers be added to a reservation after
payment has been applied?


How much are gratuities on a cruise?

How do I pay for onboard purchases?


What to Know Before You Go
Is it better to purchase shore excursions in advance?


When can I board the ship?

What is the drinking age onboard ship?

Can I bring my own wine or beer onboard?

What are my dining options?

What if I have special dietary needs?

Can I celebrate a special occasion?

What activities can we expect once we arrive?

Do cruise lines have activities for kids?


What activities are available during the evenings?

Are the casinos and shops open all day?

How can I contact family/friends back home if I need to?

Will I have cell phone service while at sea?

Will I have internet access during my cruise?

Do they have babysitting on board?

Are there non-smoking areas onboard?


Do I have to get off the ship at each port of call?

What is an assembly drill and do I have to go?

When is hurricane season?

Are cruise itineraries subject to change?

Can I bring visitors onboard?


What is the advantage of booking with CruCon® over the cruise line or another agency?
CruCon® Cruise Outlet is a cruise-only travel agency. CruCon® has been in business for over a decade and is an insured and bonded agency, a member of the Better Business Bureau, a member of CLIA (Cruise Line International Association), ASTA (American Society of Travel Agents), and have been recognized by several of our cruise line partners as a top account in addition to being named, “Agency of the Year,” by Carnival Cruise Lines and more recently, Royal Caribbean International and Celebrity Cruises.
We are held in high esteem by our guests and cruise line partners and are often able to offer exclusive rates and/or promotions. However, no matter what cruise a guest chooses, we strive to provide the very best value and customer service without sacrificing one for the other.

How do I know I’m receiving the very best value?
CruCon® and our agents will provide you the lowest quote possible from our agency at the time you make your reservation. If at any time, up to the day of sailing, you think that the rate has decreased or if you see a lower price elsewhere, call and let us know. We’ll be able to determine if you are eligible for the lower pricing. For more details, see “Our Guarantee”.

How far in advance should I book my cruise?
If you have any limitations on when you can travel and/or you have specific requirements (ship, cabin type and location, etc) then we highly recommend booking earlier rather than later to ensure that you get exactly what you want. However, if you are very flexible, can travel on short notice, or don’t mind choosing from the available specials and/or cabins, then waiting until closer to the sailing date can work for you.

Can I book my cruise on CruCon®’s website?
On occasion you will see a ‘book it now’ icon on our webpage and/or embedded in our emailed advertisements. When guests see this, they should feel confident booking online. However, if you do not see this, we encourage guests to contact CruCon® directly by phone to obtain a quote and book with one of our agents. Many times, the best promotions are only available when speaking to an agent unless otherwise noted.

What forms of payment do you accept?
We accept most major credit cards.

What are the deposit and final payment requirements?
Deposit requirements will vary by cruise line and sometimes are determined by the promotion under which you book. Deposits typically range from $100.00 per person to $900.00 per person in most cases. However, greater amounts may be required at time of deposit, based on the cruise line and/or the promotion which you book.
Final payment requirements also vary depending on the package selected. The final payment for a reservation is usually expected anywhere from 70 days prior to departure to 150 days prior to departure. However, 70-75 days prior to the departure is the most common time-frame for final payment due dates.
Deposit and final payment requirements will be discussed at time of booking. If a balance is still due after a reservation is made, the final payment date will be clearly noted on the confirmation sent to the guest by CruCon®.

How do I pay for my reservation?
CruCon® and/or the cruise lines accept most major credit cards. All transactions are in US Dollars. We do not accept checks or money orders.
Typically, you will be required to provide a deposit at the time you make the reservation or pay your reservation in full. For reservations which do not require full payment, the balance will be automatically charged to the credit card of record on or up to a week before the date noted on your confirmation. It is the responsibility of the guest to ensure that the credit card on record is valid and has a limit high enough to accept the balance due.

The cruise lines reserve the right and ability to cancel any reservation which is not paid in full by the due date. Guests are still subject to any and all cancellation fees by CruCon® and the cruise line if a reservation cancels due to non payment.

What If I want to use a different credit card for final payment?
Guests must contact our office at least a week prior to the final payment date with the new information to ensure that we can make the change in time. Failure to contact us within that time can result in the original card being charged. Changes after the payment has been completed may not be allowed and/or could result in additional transaction fees being charged to the guest.

The cruise lines reserve the right and ability to cancel any reservation which is not paid in full by the due date. Guests are still subject to any and all cancellation fees by CruCon® and the cruise line if a reservation cancels due to non payment.

How do I know when my final payment is due?
The final payment date is clearly noted on the emailed confirmation sent by CruCon®. The balance is charged by CruCon® and/or the cruise line automatically on/or up to a week before the date noted on your confirmation to the credit card of record for that sailing.
If the guest(s) chooses to make a change to the credit card for this purpose, he/she must contact CruCon® at least a week prior to the final payment date to ensure that we have enough time to make the change.

What is the next step after I have completed a reservation?
About 7-10 business days after a reservation has been purchased our guests will receive an emailed confirmation that outlines the details of the reservation. This confirmation is a PDF file embedded in an email entitled “Important Reminders For Your Cruise”. It is very important that guests click on the PDF icon and download their confirmation as well as review the information contained in the email. Any discrepancies or concerns should be reported to CruCon® immediately.

What if I need to cancel?
All cancellation requests must be made in writing via fax or email to CruCon® Cruise Outlet. Guests are responsible for any/all cancellation fees that might be imposed by the cruise line in addition to an independent $100.00 per person cancellation fee from CruCon® Cruise Outlet. For details of your cruise line’s cancellation penalties, please see their website.

Why should I buy trip insurance?
CruCon® highly recommends that guests protect their cruise vacations and themselves by obtaining trip insurance. Guests can obtain coverage for trip cancellation, trip delay, missed connections, trip delay, medical coverage, accidental death/dismemberment, baggage loss and/or delay and many other incidents. In some cases if trip insurance is purchased through Travel Insured International, guests are even able to cover other trip components not booked through the cruise line or via CruCon® like airfare, hotel stays, and even car rentals so long as it is part of their overall cruise vacation.

It is important to remember that insurance does not just protect the non-refundable portion(s) of your trip if you need to cancel but extends coverage for occurrences that your primary insurance, credit card company, or homeowner’s insurance might not cover at all or while you’re out of the country. No one intends to cancel their trip or become ill while they are away but it happens.

In an age when the cruise lines are not providing credits or refunds for even the worst emergencies, trip insurance provides the sole opportunity to recoup monetary losses for covered reasons.

Ask your CruCon® agent for details about the benefits of insurance prior to completing your reservation. If you, your traveling companion, or any family member might have a pre existing medical condition, let us know immediately. In such cases, insurance MUST be purchased at the time of initial trip deposit/payment to ensure full coverage.

Why does my confirmation show that insurance is declined even though I purchased Travel Insured International insurance?
CruCon®, in most instances, utilizes the cruise line’s invoices for our guest confirmations. As such, only items purchased directly through the cruise line show on the confirmation. Those guests who purchase insurance through Travel Insured International will receive a confirmation directly from Travel Insured International, sent via email to the email address on CruCon®’s record for that reservation.

What is online registration?
The cruise lines and the Department of Homeland Security require that guests register their personal information, including passport information, prior to departure. Each cruise line allows guests to do this online at their website. Please see the list of cruise line websites in our FAQ’s list and visit your cruiseline’s website today. You should register with the cruise line as soon as possible as some cruise lines (Princess Cruises, Norwegian Cruise Line, and some others) will send pre-cruise and/or shore excursion information directly to the guests’ home address if they have registered by at least 75 days prior to departure or immediately upon paying their reservation in full.

When do I receive my tickets?
Tickets are usually available 2-4 weeks prior to the sailing date noted on the itinerary. Most cruise lines have turned to E-Docs (electronic documents) to provide guests with their ‘tickets’. Please see below for instructions based on your reservation. Generally, guests must have completed their online check-in and be paid in full to access “ticket” information.
Princess, Holland America, Norwegian Cruise Line, and Carnival Cruise Lines require that guests log onto their respective websites to complete their online check-in and to access the guests’ tickets. Guests are to print these documents themselves and present them at the pier/and or airline.

Celebrity, Royal Caribbean International, and Azamara provide a link to the online documents. This link is sent by CruCon® to the guests’ email of record. Guests are to print these documents themselves and present them at the pier and/or airline.
All other cruise lines, including Cunard, Costa, Crystal, MSC, Oceania, Regent, and Silver Sea currently still provide paper tickets which are mailed to guests’ address on our record. This is subject to change without notice by the cruise line and/or CruCon®.
Guests are able to obtain luggage tags directly from Porters at the pier.

What travel documents do I need?
As soon as possible, please take a few minutes to familiarize yourself with the required travel documents you will be asked to provide prior to boarding the ship and or aircraft. CAUTION: The requirements described below are subject to change by governmental bodies without notice.
• It is the sole responsibility of the guest to identify and obtain all required travel documents and have them available when necessary. These appropriate valid travel documents such as a passport, visas, inoculation certificate and family legal documents are required for air travel and or ship boarding and country entry and/or re-entry.
• Guests who do not possess the proper documentation may be prevented from boarding their flight(s) or ship or from entering a country and may be subject to fines. No refunds will be given to individuals who fail to bring the proper documentation by either the cruise line or airline, or CruCon® Cruise Outlet.

Nearly all itineraries now require a passport for persons traveling by air or sea. After the implementation of the WHTI (Western Hemisphere Travel Initiative) it will be necessary for all travelers to provide proof of citizenship to enter or re-enter the United States and/or other countries. Some countries require visas in addition to passports, proof of inoculations, and family legal documents. However, it is the guest’s sole responsibility to ensure that he/she identifies and obtains any/all necessary travel documents needed for their trip, including any cruise and/or air travel and to have them available when necessary. Failure to do so could cause complications boarding at the airport and/or cruise terminal. Guests denied boarding by immigration officials for the lack of proper documentation will not receive a refund from the cruise line/airline/or CruCon® Cruise Outlet.

It is recommended that both U.S. citizens and non-U.S. citizens contact the consulates or embassies of the countries noted on their itinerary to obtain details about the proper documentation necessary for travel. We recommend all travelers confirm the entry requirements for all countries prior to departure. As noted above, no refunds will be provided to guests who fail to identify and/or obtain all travel documents necessary for their trip.

If I booked airfare with my cruise when do I receive my air itinerary?
Guests who have booked an air/sea reservation should expect that the cruise line will ticket the air approximately 30-35 days prior to the sailing date. Guests must contact CruCon® directly to obtain this itinerary if they have not yet received or obtained their cruise ticket information online or in the mail.
PRELIMINARY AIR SCHEDULES can be obtained by contacting CruCon® between 45-60 days prior to the sailing date to obtain the preliminary air schedule. However, this preliminary itinerary is subject to change until ticketed.

Who is responsible for choosing the air itinerary?
The airfare is booked at the SOLE discretion of the cruise line. This includes, but is not limited to: Air carriers, flight times, connections, seating assignments, etc.

What is included in the cost of my airfare?
Your air arrangements through the cruise line include the cost of the air tickets only and the associated air taxes. Baggage or other fees outside of the actual cost of the tickets are NOT included and could be imposed at the sole discretion of the airline.

How do I make my airline seat assignments?
It is the sole responsibility of the guest to confirm seating assignments with the airline (some to not allow passengers to do this until time of check-in).

What exactly should I expect if I book airfare through the cruise line?
Standard air arrangements will provide for a flight schedule round trip (where applicable) from the gateway noted on the guest confirmation to the destination gateway. Guests originally booked in the SAME cabin with the SAME air gateway will be assigned the same flight schedule by the cruise line. Guests added to an air/sea reservation at a later time, even if leaving from the same gateway as the original guests, may be assigned a different air schedule by the cruise line.

Will I be on the same flights as my friends/family traveling booked on a different reservation?
The cruise line typically assigns flights per cabin. Family/Friends booked in separate cabins for the same sailing could be assigned different flights even if departing from the same gateway. Guests wanting to travel on the same flights as friends /family in other cabins MUST request and pay for an air deviation if available. Ask your CruCon® Cruise Specialist for details.
For more information about making special flight arrangements please see
“AIR DEVIATIONS”.

What is an Air Deviation?
Guests may make requests for specific air carriers, flight times; earlier or later dates of travel than the cruise start/end date; to travel on the same flights as traveling companions booked in other cabins; business or first class; and other special requests by requesting an “Air Deviation”. CruCon® will assist guests with this.
Please remember:

Air Deviations are not always available and may require the passenger to pay additional cruise line/airline fees to secure the desired itinerary if available.
Air deviations can be requested up until 36 days prior to sailing in most cases.
Air deviation requests received 35 days or closer to the sailing date may not be honored due to the contracts the cruise line has with the airlines.
ALL DEVIATION REQUESTS must be made in writing to CruCon® via email or fax.

How To Choose A Cruise
What is the best time to take a cruise?
This depends on where you want to travel. Most cruise lines travel to the Caribbean and Mexico year round. However, there are ‘seasons’ for more exotic travel. For example you would typically travel to Alaska between May and September, to Europe between April and November; and to Bermuda between April and October. Travel to Asia, Australia, Panama Canal, or South America is typically between October and April.

When is the most affordable time to take a cruise?
Cruises are like any other product, prices depend on supply and demand. The more popular dates, ships and cabins are priced higher and sell out faster. The less flexible you are, the farther ahead you should book. If price is your main priority then sail between September and December (excluding holiday weeks). However, there is no perfect formula for obtaining low prices. Make sure to sign up for CruCon®’s Weekly E-Deals to ensure that you are one of the first to see the latest promotions.

What cruise line should I choose?
There is a cruise line for everyone. Most cruise lines market to a specific group of people based on several factors. There are budget cruise lines, luxury cruise lines; cruise lines that cater to families and those mostly targeted to couples or adults; some offer a busy, fun atmosphere while others focus on understated sophistication. Our cruise specialists can help our guests decide what cruise line and ship might be best for them depending on their needs, desires, and budget. Accommodations

What types of cabins are available?

Typically there are 5 basic types of cabins; Inside, Ocean View, Balcony, Mini Suite,
and Suite.

An inside cabin has no windows. An ocean view cabin typically has a port-hole or full sized picture window that doesn’t open. A balcony cabin usually has sliding glass doors that open to a private balcony large enough for 2 chairs and a small table. A mini suite is usually larger than a standard cabin, usually has a separate sleeping/sitting area, and may or may not have a balcony. Mini suites on some cruise lines do have additional amenities. A suite is usually a substantially larger cabin consisting of separate sleeping area(s), living area, and sometimes eating area. Many come with butler service and/or special amenities like priority boarding, assistance with shore excursions, etc. Suites with balconies usually enjoy much larger balconies (usually enough for several chairs and a larger table).

Some ocean view, balcony, mini-suite, suite categories have partially or totally obstructed views. Ask your Cruise Specialist for details.


What is a stateroom category and why is this important to know?
As we already know, there are 5 major types of cabins (inside, ocean view, balcony, mini suite, and suite). However, in each of those major cabin types, the cruise lines usually have several “categories” in each type. The cruise lines use these categories to create an overall hierarchy or system of ranking the cabins from what the cruise line considers the lowest to highest category (worst to best) from the lowest inside cabin to the highest suite on a particular ship.

The system usually is based on what deck the cabin is on and where on that deck the cabin is located.

Typically, the cruise line considers the higher decks more desirable and cabins located midship (or in the center of the deck) more desirable.
This system of ranking cabins contributes to the vast assortment of pricing that is available to consumers even among similar cabins on the same ship and sailing date.

What is a Guarantee or GTY cabin?
There are 2 types of Guarantee cabins (Category Guarantee and ‘Run of Ship’). Category Guarantee and Run of Ship options provide a better price to the customer for giving the cruise line the flexibility of assigning your exact cabin later. A Category Guarantee means a guest is “guaranteed” a cabin in at least a specific category or a higher category. A Run of Ship cabin means you can be assigned any cabin onboard. In either case, guests do not know their cabin number until shortly before the sail date and the cabin selection is at the sole discretion of the cruise line. For those who are flexible this is a great way to save money or possibly get upgraded. If you have specific needs then this may not be a good option for you.

If I'm on the bottom deck, am I below water?
All passenger staterooms are located well above sea level.

All About the Money
What's included in the cost of my cruise?
In most cases, your cruise will include your stateroom, meals in the buffet restaurants and main dining room, shows in the theater, 24-hour room service, and drinks such as milk & juice at breakfast, lemonade & iced tea at lunch, water (non-bottled), non-specialty coffee, and tea.

What's NOT included in my cruise fare?
Discretionary items, such as specialty restaurants, shore excursions, alcoholic beverages, bottled water, carbonated soft drinks, photographs, gratuities, medical treatment, casino expenditures, spa treatments, shop purchases and some other items depending on the cruise line.

Do all passengers staying in the same stateroom pay the same rate?
No. Generally, cruise lines will charge a set rate for the first and second person in a stateroom, with a discounted amount for the third, fourth, and/or fifth person in a stateroom. This applies to the cruise fare only, as all passengers are charged the same rate for port taxes and government fees.

Will my infant be charged the full cruise fare?
Usually, yes. However, there are some cruise lines that offer reduced or free fares for children (applicable taxes still apply). Please ask your CruCon® Cruise Specialist for details.

Why is it so expensive for one person to travel alone?
Cruise lines (and resorts) base their rates on double occupancy, as though 2 people are sharing the cabin. When traveling alone, guests will be charged a supplemental fee since he/she is not sharing the cost of the cabin with someone else. Please ask your CruCon® Cruise Specialist for details.

When will my credit card be charged for my reservation?
When confirming your reservation, your credit card will be charged for the deposit or full payment, whichever is required by the cruise line. If you elect to purchase trip insurance, your credit card will also be charged for the premium at that time. If, after deposit, you still owe a balance, the balance is charged by CruCon® and/or the cruise line automatically on/or up to a week before the date noted on your confirmation.

Can additional passengers be added to a reservation after payment has been applied?
All rates are based on the occupancy which you originally booked. It may be possible to add an extra person, providing the room permits this and that the cruise line has not reached its limit (set by the Coast Guard and Maritime Law) for triple/quad/quint occupancy for your sailing date. If you are permitted to make the change in occupancy, your present rate may not be protected and could possibly change. The person being added to the reservation could pay a different rate than others already in the cabin and could be subject to change fees by the cruise line. The decision to allow additional passengers is always at the sole discretion of the cruise line.

How much are gratuities on a cruise?
Suggested gratuities vary from cruise line to cruise line and generally range
from $10 to $15 per person, per day. Many cruise lines now automatically add gratuities to your shipboard account according to their preset suggested amounts. In cases where the gratuities are not automatically added to the shipboard account guests can usually find the suggested amounts on the cruise line’s website.

How do I pay for onboard purchases?
Most cruise lines require guests to establish an onboard credit account that permits guests to charge purchases to the stateroom account or “folio”. Guests must present a credit card, cash, or traveler’s checks to open this account. This can be done at the designated sign-up area onboard the ship or during the check-in process. Guests planning on using cash instead of a credit card should determine how much the cruise line requires per day to be used as deposit. Usually, the minimum is $100.00 per day, depending on the cruise line.

What to Know Before You Go
Is it better to purchase shore excursions in advance?
Yes. Shore excursions, particularly popular ones, tend to fill up quickly. It is simple to do this by visiting the cruise line’s website. Booking your excursions prior to being onboard will ensure that you get the best choices. Typically, cruise lines will either charge your card directly for excursions made in advance or will give you a confirmation and apply the charges to your onboard account once guests are on the ship.

When can I board the ship?
There are new governmental guidelines which require all passengers to be aboard the ship at least 60 minutes to 90 minutes prior to the departure time noted on the itinerary; some sailings require earlier check-in. However, to expedite boarding, all guests should complete the online check-in at their cruise line’s website well in advance of the date of departure.

What is the drinking age onboard ship?
Always check refer to the cruise line’s website for detailed information regarding their alcohol policies before sailing if you have any concerns regarding the drinking age.

Can I bring my own wine or beer onboard?
Rules vary by cruise line. Consult the cruise line’s website or ask your CruCon® Cruise Specialist.

What are my dining options?
Most cruise lines offer two dining times for the main dining room: Main Seating and Late Seating. Dining preferences may be requested at the time of the booking; however, no requests are guaranteed and are selected at the sole discretion of the cruise line.
In addition to the traditional dining times, some cruise lines now offer “freestyle” or anytime dining. This provides guests with the flexibility to dine when and with whom they wish between set hours (usually 5:30pm and 10pm). If you selected and were confirmed for traditional dining your table assignment will be confirmed at embarkation. For your convenience, in addition to breakfast, lunch, dinner, and late night buffets, many ships also offer complimentary room service.

What if I have special dietary needs?
Low-fat and vegetarian entrees are often offered at lunch and dinner. Low-sodium meals, kosher meals, and certain other diet-restricted meals can be made available. Dietary requests should be made at the time of booking to ensure that you are appropriately accommodated. CruCon® cannot guarantee that all needs can be met by some or all cruise lines.

Can I celebrate a special occasion?
If you'd like to celebrate an anniversary, honeymoon or birthday on the ship we can have your reservation noted in advance or you can let the maitre d' know once you are onboard. Many cruise lines no longer observe these occasions free of charge, so it is best to inquire at the time you finalize your reservation. Most cruise lines also offer honeymoon and anniversary packages at an additional cost.

What activities can we expect once we arrive?
Activities and entertainment will vary depending on the destination and cruise line. Many cruise lines offer a variety of activities and entertainment onboard. Information pertaining to the shore excursions and land tours, if available, may be found at the ship's excursion desk.
How will I know what activities are happening aboard the cruise ship?
Cruise lines publish a daily newsletter that lists all of the activities being offered aboard the ship each day. In some cases your cabin steward will leave a copy in your stateroom the night before. However, a copy of the bulletin is usually available at the Guest Relations/Purser’s desk.

Do cruise lines have activities for kids?
Yes. Most cruise lines offer a variety of organized activities for children as part of the cruise package. These programs are directed and supervised by specially trained staff and different activities are offered depending upon age group. Age requirements vary between cruise lines but usually children must be toilet trained in order to participate, particularly in pool-related activities. Some cruise lines also offer babysitting services at an additional cost.

What activities are available during the evenings?
Most cruise lines offer a variety of evening activities from Las Vegas style shows to gambling at the casino, to games or dance contests at the disco. Guests can also spend a more quiet evening enjoying a drink and sharing the day’s experiences at one of the many lounges on board. Activities are usually listed on your onboard "newsletter".

Are the casinos and shops open all day?
Each cruise ship has its own guidelines regarding hours of operation of the casino and on-board shops. Usually, the shops and the casino are open while the ship is at sea but are closed while the ship is in port.

How can I contact family/friends back home if I need to?
The most economical way to communicate with friends and family back home is via email. Many cruise ships offer internet service for a nominal fee. Some cruises lines have
started to offer onboard cellular service, too, but not all ships are equipped with this service. There are regular phones in the staterooms but keep in mind that ship-to-shore phone calls are very expensive. Calls are made via satellite, usually require a credit card, and start at nearly $10 USD per minute.

Will I have cell phone service while at sea?
Although many cruise lines do provide cell phone service while at sea, please keep in mind that such services (if available) require additional fees, often at rates much more expensive than your normal roaming charges, and not all cruise lines offer such services.

Will I have internet access during my cruise?
Many cruise lines now feature “Internet Cafes” onboard where you can surf the Web and send and receive emails. There is a charge for this service and the per-minute rates vary by cruise line. If you are interested in this, ask Guest Relations while onboard. Usually, there are packages to choose from that offer bundles of internet minutes for various prices.

Do they have babysitting on board?
Most of the major cruise lines offer babysitting services but this can vary by cruise line, destination, and time of year. Ask your CruCon® Cruise Specialist to check with the cruise line about the policy in place for the specific cruise you are considering. There is generally a fee for these services.

Are there non-smoking areas onboard?
Yes. Most of the ships today offer designated public smoking areas and do not allow smoking in the main dining rooms. Some cruise lines have even started restricting
smoking on private balconies and even in some staterooms.

Do I have to get off the ship at each port of call?
You do not have to disembark at each port if you’d prefer to stay onboard. Although the cruise lines will generally offer a more limited schedule of on-board activities when the ship is in port guests can relax at the pool or participate in one of the cruise line's organized activities. There is also a good chance that spa appointments will be easier to come by on days when the ship is not at sea.

What is an assembly drill and do I have to go?
These are commonly referred to as lifeboat drills (or “muster”drills). Everyone on board the ship is required to be in attendance for a compulsory safety drill before departure to comply with Coast Guard and international safety regulations.

When is hurricane season?
The U.S. National Hurricane Service officially designates June 1 to November 30 as hurricane season. The greatest concentration of hurricanes and tropical storms generally tend to be between late August and mid-October. Cruise ships have one great advantage over resorts and tropical islands in that they can navigate around the weather if needed.

Are cruise itineraries subject to change?
Cruise lines attempt to follow published schedules as closely as possible but this is not always possible. Cruise lines reserve the right to change a scheduled itinerary without prior notice for any number of reasons. Situations which may necessitate an itinerary change are weather, mechanical difficulties, and political tensions to name a few. Cruise lines are not legally obligated to provide any compensation to guests for changes to the itinerary. If an itinerary change is necessary, cruise lines may substitute another ship or port of call and they will always attempt to keep passengers informed of changes.

Can I bring visitors onboard?
For safety and security reasons no visitors are allowed on board.

List of cruise line contact information:

Azamara

www.AzamaraCruises.com

1-800-256-6649 

Carnival

www.Carnival.com

1-877-885-4856 

Celebrity

www.Celebrity.com

1-800-256-6649 

Crystal

www.CrystalCruises.com

1-866-446-6625 

Cunard

www.Cunard.com

1-800-728-6273 

Holland America

www.HollandAmerica.com

1-888-425-9773 

Norwegian

www.NCL.com

1-800-327-7030 

Oceania

www.OceaniaCruises.com

1-800-531-5619 

Princess

www.Princess.com

1-800-774-6237 

Regent

www.RSSC.com

1-877-505-5370 

Royal Caribbean

www.RoyalCaribbean.com

1-800-256-6649 

Seabourn

www.Seabourn.com

1-800-929-9391 

Silver Sea

www.SilverSea.com

1-877-760-9052